Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Returns
We accept eligible return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In the same condition in which it was received
- With all original tags attached
- In its original packaging where applicable
- Accompanied by proof of purchase or order number
Before returning any item, you must contact us and receive return instructions.
Please do not send a product back without contacting us first. The appropriate return address and instructions will be provided after your return request has been reviewed and approved.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs and/or video showing the problem
We will review the case and provide an appropriate solution, which may include a replacement, refund, or return.
Where required by applicable consumer-protection law, defective or incorrect products will be handled at no additional cost to the customer.
Change-of-Mind Returns
If you wish to return an item because you changed your mind, ordered the wrong size, or no longer want the item, the product must meet the return conditions listed above.
Unless otherwise required by applicable law, the customer is responsible for return shipping costs for change-of-mind returns.
Original shipping charges, where applicable, are generally non-refundable.
Kids wear
For hygiene and quality reasons, returned clothing must be unworn, unwashed, free from stains, Odor or damage, and have all original tags attached.
Items that have been worn, washed, altered, or damaged after delivery cannot be accepted as change-of-mind returns.
This does not affect your rights if an item was delivered damaged, defective, incorrect, or otherwise covered by applicable consumer-protection law.
Bags and Accessories
Bags and accessories must be returned unused and in their original condition, including any packaging, tags, straps, accessories, or other components supplied with the item.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including:
- Personalized or custom-made products
- Products that have been used, worn, washed, or altered
- Items without their original tags where applicable
- Hygiene-sensitive products that have been opened or used
- Gift cards
- Items specifically marked as final sale, where permitted by applicable law
These exclusions do not limit any rights you may have regarding defective, damaged, incorrectly supplied, or non-conforming products under applicable law.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Your bank or payment provider may require additional time to process and display the refund after it has been issued.
Exchanges
If you need a different size, colour, or item, please contact us before returning the original product. Availability cannot be guaranteed.
Return Shipping
Do not return an item to the address shown on the shipping package unless we specifically instruct you to do so.
Some products may be fulfilled from different locations, so the appropriate return address will be provided after your return request has been approved.
We recommend using a trackable shipping service when returning an item.
International Orders
International returns may be subject to additional shipping costs, customs procedures, duties, or taxes.
Any rights provided by mandatory consumer-protection laws in the customer's country will continue to apply where applicable.
Contact Us
If you have any questions or would like to request a return or refund, please contact us through the contact information provided on our website.
Please include your order number and the reason for your return request so we can assist you as quickly as possible.